Banking Insights

April 14, 2020  |  by Heather Gibbins

Bankers and small-business owners have some interesting commonalities. Most small business owners are looking for anything that can make their day-to-day business easier. Interestingly enough, FIs are now finding themselves with some of the same concerns as small businesses – limited resources and virtual access to services and data, along with a re-prioritized need to transform how they conduct business and serve their customers.

March 02, 2020  |  by Diebold Nixdorf

Small and medium-sized businesses (SMBs) make up more than 90% of all companies worldwide. For the financial industry, this means that banks generally make 20% of their revenue with SMBs. Learn more about how Sparkasse Bielefeld reduced costs for cash handling while enhancing relationships with their SMB clients.

January 06, 2020  |  by Matthew Phillips

Read what Diebold Nixdorf's, VP, Head of Financial Services, Matt Phillips, weigh in on personalization.

November 25, 2019  |  by Juergen Kisters

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.

October 02, 2019  |  by Jim Flannery

85% of FIs say the merchant segment is a growing focus, but only 28% say their service offerings to merchant clients are sufficient. Our Advisory Services expert explores what FIs can do to nurture this key segment.

June 18, 2019  |  by Matthew Phillips

How can FIs stay relevant and leverage technology without overwhelming their operations, staff and even consumers? In 2019, we’re seeing a fresh approach to adopting technology—it’s focused and specific. Rather than a do-it-all mindset, FIs are honing their technological direction by choosing one area to perfect. Here are nine things to consider.

May 10, 2019  |  by Norbert Knievel

Consumers are tech-savvy, fickle with their loyalty to a single provider or business, and they expect seamless experiences across digital and physical channels. How are we going to achieve this as an industry?

April 02, 2019  |  by Matthew Phillips

Humanity is the true heart of connected consumer journeys. To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level. Robots cannot do that — even AI is only as good as the data people feed it — but people can.

February 28, 2019  |  by Scott Anderson

If you’re considering taking a proactive approach to disruptive innovation, here are four areas where you can make a big impact quickly.

February 18, 2019  |  by Octavio Marquez

While fintechs have introduced new innovations to a staid industry, traditional FIs possess great assets that could allow them to surpass the success of fintechs. Here are five key areas FIs should focus on this year.